Refund policy

Return and Refund Policy

Most items sold by HisHer STUDIO are made or printed to your specifications. Because these items are personalized, we do not accept returns or offer refunds for change of mind, incorrect choices or customization details supplied or approved by the customer, or other reasons not required by applicable law.

You may request cancellation before production of your customized order begins by emailing support@his-her-studio.com with your order number. We will confirm whether production has started. Once production begins, cancellation is generally not available, except where required by applicable law.

If an item arrives damaged in transit, contact support@his-her-studio.com within 7 days of delivery. Include your order number, clear photographs of the damaged item and its packaging, and any other relevant evidence. After reviewing and verifying the damage, we will arrange a replacement shipment at no additional charge. Please keep the item and packaging while the claim is reviewed. Do not send items back without contacting us first.

If an item is incorrect, defective, or not as described, please contact us at support@his-her-studio.com with your order number and photographs so we can assess and provide the remedy required by applicable law. Nothing in this policy limits or excludes any rights or remedies that cannot legally be excluded, including any applicable rights relating to faulty goods or delivery issues.

For any return, refund, cancellation, or replacement request, contact support@his-her-studio.com.