Shipping policy

Shipping Policy

Orders from HisHer STUDIO are shipped from China. We generally dispatch orders within 3 business days after payment is completed. Business days exclude weekends and public holidays. This is an estimated processing time, not a guaranteed delivery date. If there is an issue with the customization details or an unexpected delay, we will contact you at the email address provided with your order.

Shipping options, costs, and any estimated transit times available for your destination are shown at checkout. Delivery times begin after dispatch and may vary by destination, carrier, customs processing, and circumstances outside our control. Tracking information will be provided when available.

International shipments may be subject to import duties, taxes, or customs charges imposed by the destination country. Unless checkout expressly states otherwise, these charges are not included in the product or shipping price and are the customer's responsibility. Please provide an accurate and complete delivery address. If you need to request a change, contact us promptly before dispatch; we cannot guarantee changes after an order has shipped.

If your order arrives damaged in transit, email support@his-her-studio.com within 7 days of delivery with your order number, clear photographs of the item and packaging, and any other relevant evidence. After reviewing and verifying the damage, we will arrange a replacement shipment. This does not limit any rights you have under applicable law.

For shipping questions, contact support@his-her-studio.com.